General questions

 

Do I need to register to make purchases?

Yes, you do need to register. Once you have registered, you will be able to access and make purchases or change your personal details.

 

What is the order process?

Once you have submitted your order, you will receive a confirmation email. Your credit card will be charged once we are ready to send you the products. Please allow up to 48 business hours for your order to process and ship. We will send you an email once the order has been shipped.


Payment

 

Which payment methods can I use to purchase products at the Child's Dream store?

You can pay with the following credit cards:VISA, Mastercard, American Express, Diners Club
In addition, our payment gateway (Saferpay) offers Paypal as another option for online payments.

 

Is it safe to shop at the Child's Dream store?

Yes. You can shop with complete confidence. We keep your personal details for your shopping convenience, but we don't share it with third parties. All payment information is handled directly by Saferpay.
Click here for more information about security with Saferpay payments.


Shipping, delivery and returns

 

Will I receive the same product as I see in the photo?

Photos are taken with the highest quality to reflect every detail of each product. You may find differences in products in which the format of the raw materials and their manufacture affect the final results, such as handmade products.

 

What is the shipping cost?

The shipping cost is included in the product price. We can ship your orders to anywhere in the world. You will receive your package in approximately 2 weeks. If you need a speedier service please contact us for the additional charges.
We have no tracking system in place, if your package has not arrived after 2 weeks, please contact us.

 

Do you accept returns?

We hope that you like our products. In case one of the products has been damaged, please contact us within 21 days of receiving the goods. We can then offer you the choice of a replacement or a refund.